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Returns Policy

……………………………….UK returns……………………………….

If you wish to return an item from your order, you must do so within 14 days of receiving your original order.
Please email info@ceciliabelle.co.uk stating your name and order number and we can give you return instructions.
Please send via Royal Mail or your choice of courier. The goods are the customer’s responsibility until they reach us, so we recommend in all cases you obtain a certificate of postage in case the parcel should go missing.
We will refund the price you paid for your item(s) back to your original payment method.
Please note we are unable to refund any shipping costs.
Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. This excludes hosiery and hair accessories, we cannot refund these items. We cannot accept any used items and any such items will be returned to the purchaser. If you are returning shoes, please place them in the original box and wrap in suitable packaging to be returned. Soles must show no signs or wear to receive full refund. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Please return to:

RETURNS

Cecilia Belle
Green Rides
Burses Way
Hutton, Essex
CM13 2PX

………………………European/International Returns……………..

If you wish to return an item from your order, you must do so within 21 days of receiving your original order.
Please email info@ceciliabelle.co.uk stating your name and order number wherein we will provide the returns details. Items returned from outside the UK are returned at the customer’s expense and risk. Please note we are unable to refund any shipping, custom taxes or duties incurred.
We will refund the price you paid for your item back to your original payment method.
The goods are the customer’s responsibility until they reach us, so please ensure they’re packed correctly and you use a postal service that insures you for the value of the items you are returning as well as obtaining a certificate of postage in case the parcel should go missing.
All goods will be inspected on return. Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. This excludes hosiery and hair accessories, we cannot refund these items. We cannot accept any used items and any such items will be returned to the purchaser. If you are returning shoes, please package them in the original box and wrap in suitable packaging to be returned. Soles must show no signs of wear to receive full refund. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We will not responsible for any items that are returned to us by mistake. Please mark any returns ‘British Returned Goods’.

Please return to:

RETURNS

Cecilia Belle
Green Rides
Burses Way
Hutton, Essex
CM13 2PX

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